FAQs

All prices are in USD.

I just placed an order, when will it ship?

All orders are processed on Tuesdays. Orders placed before Tuesday will be processed on the upcoming Tuesday. Once processed, please allow 24–48 hours for your order to be shipped.

Average delivery times are 7–10 business days after shipment, excluding holidays.

Tracking numbers will be updated within 3–5 business days after your order has been shipped. If you do not receive a tracking number within 5 business days, please email us at tyeasha.johnson@outlook.com.

I am not in love with my order. Can it be returned? What if there is an issue?

We offer a 100% money-back guarantee if the product is defective or damaged. You have 30 days from the date of delivery to return the item for a full refund.

Customers are responsible for return shipping costs. Once we receive and inspect the returned product, we will refund the full amount of your original purchase.

Please include your name and order number with the returned package.

If your package is already in transit, you must wait for it to arrive and then return it before a refund can be issued.

Can I cancel my order?

Yes. You may cancel your order without penalty at any time before it has been shipped.

If your order has already been shipped, please use our return process to request a refund once the item is received.

I entered an incorrect address. What should I do?

If you entered an incorrect address, please reply to your order confirmation email as soon as possible and provide the correct address.

You may also contact us at tyeasha.johnson@outlook.com within 24 hours of placing your order. If notified within this timeframe, we can update the shipping address before processing.

Unfortunately, no refunds will be issued due to incorrect address submissions after the 24-hour correction period.

How long does shipping take?

All orders are processed on Tuesdays and shipped within 24–48 hours after processing.

Delivery typically takes 7–10 business days after shipment, depending on your location and local carrier services. International shipments may occasionally experience additional delays due to customs clearance or postal service disruptions.

I have a question that wasn't answered. Can you please help?

Absolutely! Please email us at tyeasha.johnson@outlook.com and we will be happy to assist you.

To help us respond as quickly as possible, please include your order number and a detailed description of your question or issue. We receive a large number of emails and appreciate your patience.